FAQs
CARE INSTRUCTIONS
Some of our jewellery is costume jewellery. All pieces are varnished with an extra protective sealant to protect them from damage. We recommend coating these pieces with clear nail varnish for extra protection and also strongly advise against wearing these pieces in the shower or in wet environments as water can cause rust.We recommend keeping your jewellery in a pouch or box to protect them.
Our sterling silver & stainless steel items will not rust however they may tarnish over time. This can easily be cleaned.
Our costume jewellery is *not* designed to be worn daily or in wet environments as this will cause the material to tarnish quicker. Please refrain from allowing the jewellery to come into contact with any liquids or chemicals such as water, make-up, hair products, perfume, etc.
We will not provide refunds/exchanges/returns for items damaged by the buyer.
PACKAGING
Our jewellery is carefully packaged using necklace cards and bubble wrap to prevent any damage during transit. Please be cautious when opening your package.
INTERNATIONAL SHIPPING
We ship worldwide. All international orders are sent via Royal Mail tracked & signed.
PLEASE NOTE BUYERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES. If your parcel gets stuck in customs you will receive an email or text from your country's customs office. You MUST pay this fee for your order to be released.
DELIVERY TIMES
UK orders are sent via Royal Mail Tracked 48 and will arrive within 2-5 business days.
Europe orders are sent via Royal Mail tracked & signed and will arrive within 3-10 business days.
International orders are sent via Royal Mail tracked & signed and will arrive within 5-12 business days.
RETURNS & EXCHANGES
Our return period is 14 days after the item has been delivered. You are able to return or exchange your item as long as it has not been worn and there is no damage. If your returned item is damaged you will not be offered a full refund. We will not refund the postage cost.
Buyers are responsible for covering the postage costs or customs fees when returning or exchanging an item.
If you request a refund for an item that has been bounced back to us due to not claiming it from customs you will not be issued a refund for the postage cost.
DISCLAIMER
Some of our jewellery in our "Inspired" section is made with with precious metals. All rings are coated with an extra protective sealant before they are dispatched. We recommend coating these pieces with clear nail varnish when they arrive for extra protection and also strongly advise against wearing these pieces in the shower or in wet environments as water can cause damage. We will not provide refunds/exchanges/returns for items damaged by the buyer. Our precious metal rings and necklaces are not designed to be worn daily.
Our sterling silver products *will not rust*.
Our jewellery is designed and handmade by us.